As we close the book on 2018 I resolve to write more, listen more and make my personal connections stronger. Looking back I realized, WOW, It's been awhile since I posted anything... Seem like I have a lot to say, but not a lot to write. These are my latest ramblings:
Civil discourse....agree to disagree, just like grown-up adults. Just because somebody says something you agree (or disagree) with does not make it factual... no matter who says it or what position they are in, find the truth.
Whew, glad I got that off my chest! Every year I re-evaluate where pilotballcaps.com is going for the next year. Last year we committed to improving our website....well, we did make some minor improvements, but I'm not up to speed on our next platform, soooo kind of an old dog-new tricks issue!
This year we are going to focus on what we do well and what our purpose is for the business. We may be an online retailer, but more and more I see that we are in the service industry. Our focus is solely on the customer's needs. That does get in the way of profit, but I'm proud that we have not had to raise our prices in ten years and can still offer a superior product with personal service.
I couldn't do it without Connie (Mrs. Spud)! She can always be counted on to keep up on the shipments when I'm out flying (yes, I do have a "day job"). Connie would never admit to this, but aside from being my heart and soul, she is able to see things from other peoples' perspective. She guides most of our decisions, even though she doesn't know it!
What is new this year??? Well, we're still expanding. Navy and Air Force Aircrew are getting more to offer. US Army Air Force and Eighth Air Force and 486th Bomb Group are new this year. And we have worked with three new squadrons, all very happy to get some great gear for their troops.
I can't end the year without thanking our customers. There are far too many to name that keep promoting us, sharing our posts and just flat out believing in us. Thank you one and all.